Effective Date: November 4, 2025

Clean Logistic, LLC is committed to providing high-quality cleaning services to residential and commercial clients. This policy outlines our service standards, client expectations, and operational procedures.

• Services must be scheduled at least 24 hours in advance
• Appointments are confirmed via email or phone with all payments completed
• Clients will receive a reminder 24 hours before the scheduled service

• Cancellations must be made at least 24 hours before the scheduled appointment
• Cancellations made with less than 24 hours notice will incur a 50% service fee
• No-shows or same-day cancellations will be charged the full service fee
• Rescheduling is free when done with 24 hours notice

• Pricing is based on property size, service type, and frequency
• Custom quotes provided upon initial consultation
• Service frequency options available: Daily, Biweekly, Monthly
• Recurring service clients (daily, biweekly, or monthly) receive a 10% discount

• Payment is due upon booking of service or upon reasonable deposit (terms vary)
• Accepted payment methods: credit/debit cards, ACH transfer, check
• Refunds for cancellations follow the cancellation policy outlined above
• All payments are processed securely

• All cleaning technicians are background-checked and trained
• We use eco-friendly, non-toxic cleaning products (unless otherwise requested)
• Clients may request specific products or cleaning methods
• Quality inspections are conducted regularly
• Before and after pictures are taken as a mandatory part of service for quality control purposes

• Standard cleaning includes dusting, vacuuming, mopping, bathroom and kitchen cleaning
• Deep cleaning services available upon request
• We do not move heavy furniture or handle biohazard materials
• Special requests should be communicated at time of booking

• Clients must provide safe and clear access to all areas to be cleaned
• Secure parking or access instructions must be provided in advance
• Clients are responsible for securing pets during service

• Excessive clutter may result in additional charges or rescheduling
• Clients must disclose any hazardous conditions (mold, pest infestations, etc.)
• Personal valuables should be secured before service

• Clean Logistic, LLC carries general liability and worker's compensation insurance
• We are responsible for damage caused by our negligence during service
• Claims must be reported within 24 hours of service completion

• We are not liable for pre-existing damage or wear
• Client must report any issues within 24 hours for resolution
• Maximum liability is limited to the service fee paid

• If you're not satisfied with our service, contact us within 24 hours
• We will return to re-clean any areas of concern at no additional charge
• Refunds are considered on a case-by-case basis

• All client information is kept strictly confidential
• Staff are trained to respect client privacy and property
• We do not share client information with third parties
• Security codes and access information are encrypted and protected

Either party may terminate recurring service agreements with 7 days written notice. Clean Logistic, LLC reserves the right to refuse service to clients who:

• Provide unsafe working conditions
• Are repeatedly disrespectful to staff
• Consistently fail to pay on time
• Violate the terms of this policy

For questions, concerns, or to schedule service:

Clean Logistic, LLC
Phone: (877) 919-1537
Email: logisticcleaninggroup@gmail.com
Website: www.cleanlogistic.pro
Hours: Monday - Saturday, 8:00 AM - 6:00 PM

By using Clean Logistic, LLC services, clients acknowledge that they have read, understood, and agree to abide by this service policy.

This policy is subject to change. Clients will be notified of any significant policy updates.